CHICLAYO, PERU

Erik Urrutia Technology Strategy & Operations Leader

11+ years in SBS-regulated banking AI/LLM Solution Architect (IEEE)IEEE CTO Program U. del PacíficoUniversidad del Pacífico
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Erik Urrutia
Erik C. Urrutia Santamaría
Computer & Informatics Engineer
Scrum Master · Product Owner
erik@infra — bash
0years in the regulated financial sector
0professional certificationsAWS Certified Cloud PractitionerAWS Certified AI PractitionerIEEEUniversidad del PacíficoSCRUMstudy SMCSCRUMstudy SPOC6sigmastudy SSYBSCRUMstudyDMC Institute
0specialists under direct charge (DB, QA and support)
01 /

Executive Profile

Strategic vision with technical execution.

Eleven years in the financial sector regulated by the SBS (Peru’s banking authority), nine of them at the same institution, where I rose from software analyst to Head of Support & Communications.

As head of the area I led the database, QA and support team that kept the institution’s technology running, and managed a Board-approved technology renewal program —servers, virtualization and the core database— executed with no disruption to operations.

Certified AI/LLM Solution Architect (IEEE)IEEE and graduate of the CTO Program at Universidad del PacíficoUniversidad del Pacífico, I combine strategic vision with technical execution to drive digital banking, e-wallet and artificial intelligence initiatives.

Certified Scrum Master and Product OwnerSCRUMstudy, experienced in managing multidisciplinary infrastructure, development, QA and database teams in high-availability environments.

key_credentials[6]
  • Certified AI/LLM Solution Architect — IEEE / BSG InstituteIEEE
  • CTO Executive Program — Universidad del PacíficoUniversidad del Pacífico
  • Scrum Master Certified (SMC) — SCRUMstudySCRUMstudy SMC
  • Scrum Product Owner Certified (SPOC) — SCRUMstudySCRUMstudy SPOC
  • Data Governance Specialist — DMC InstituteDMC Institute
  • Computer & Informatics Engineering — UNPRGUniversidad Nacional Pedro Ruiz Gallo
02 /

Strategic Competencies

Six domains where technology turns into business results.

[a]

IT Strategy & Governance

Technology RoadmapIT-Business AlignmentIT BudgetingBusiness ContinuityITILOKRData GovernanceBusiness AnalysisBalanced Scorecard · KPIs
[b]

Infrastructure & Platform

AWS Cloud PractitionerVMware vSphere/ESXiRed Hat Enterprise LinuxApacheWildFlyHigh AvailabilityCapacity Management
[c]

Networks & Security

LAN/WAN NetworksNetwork SecurityAccess ControlBackupsLicensing
[d]

Artificial Intelligence

AWS Certified AI PractitionerData ScienceAI/LLM ArchitectureIntelligent AutomationDigital Banking
[e]

Development & Architecture

Data ArchitectureSQL ServerInformix/4GLPower BIPHP/LaravelAPIs REST
[f]

Methodologies & Leadership

Scrum Master (SMC)Product Owner (SPOC)PMBOKSix SigmaKanbanSLA NegotiationVendor Management
03 /

Professional Experience

More than a decade building and leading technology in the Peruvian financial system. Select a role to see the details.

Head of Support & Communications

Empresa de Crédito Alternativa S.A. (formerly EDPYME Alternativa) · SBS-regulated · Chiclayo, Perú
Nov 2021 – Abr 2026

Responsible for servers, networks, databases, backups and the help desk. Direct team: database administration, QA and support. Reporting to the IT & Processes Management.

  • Managed a six-figure technology renewal program approved by the Board —production servers, virtualization and the core database licensing— from the capacity-report business case through execution with no disruption to operations.
  • Deployed open-source solutions with my team for monitoring, inventory, backups and ticket management under tight budgets, producing significant savings versus external vendors.
  • Launched the first-level help desk, which came to resolve 7 out of 10 tickets without escalating to specialists.
  • Ran a quality-assurance pilot over core releases, stopping more than a hundred findings before they reached users.
  • Renewed the backup infrastructure and the corporate mail server on Linux, with service availability at 99%.
  • Started the area’s adoption of AI: an automatic ticket classifier and the foundation of the institutional BI platform.

Software Analyst – Development & Architecture

EDPYME Alternativa S.A. (now Empresa de Crédito Alternativa — same institution) · Chiclayo, Perú
Dic 2016 – Oct 2021

Maintenance and evolution of the core banking system. Promoted to Head of Support & Communications in 2021.

  • Handled the full requirement cycle on the core banking system: analysis, definition report, development, unit-testing report and user acceptance testing.
  • Coordinated production releases with change control and technical documentation, in line with regulation for supervised institutions.
  • Defined shared components and libraries for the area’s developers, including baseline security elements.

Full-Stack Developer

LifeDigital · Chiclayo, Perú
Sep 2016 – Dic 2016
  • Built transactional web applications with PHP (Laravel), AngularJS and CSS, focused on user experience and performance.

Developer Analyst – Financial Integrations

IDE Solution · Perú
Nov 2014 – Feb 2016

Software factory serving the outsourced development of Financiera Efectiva (an SBS-regulated finance company).

  • Handled software-maintenance requirements for the client end to end: analysis report, Informix/4GL development and documented unit testing.
  • Built financial-integration web services for installment collection and insurance sales, enabling third-party payment channels.
04 /

Projects

Solutions I build by applying technology to real problems.

app in production

Consulta SBS

SBS help desk — Agentic RAG system that answers questions about Peruvian banking regulation (SBS, BCRP, SUNAT) with exact citations and verified regulatory calculations. 2,800+ official documents.

open app ↗
05 /

Education & Certifications

Continuous learning across executive management, data and artificial intelligence.

AWS Certified Cloud Practitioner
AWS Certified Cloud PractitionerAmazon Web Services
AWS Certified AI Practitioner
AWS Certified AI PractitionerAmazon Web Services
IEEE
AI/LLM Solution ArchitectCEU IEEE · BSG
Universidad del Pacífico
CTO Executive ProgramU. del Pacífico
Universidad del Pacífico
Project Management & LeadershipU. del Pacífico
New Horizons
PMBOK® 8 + AI for ProjectsNew Horizons · PMI ATP
Scrum Master Certified
Scrum Master CertifiedSCRUMstudy
Scrum Product Owner Certified
Product Owner CertifiedSCRUMstudy
Six Sigma Yellow Belt
Six Sigma Yellow Belt6sigmastudy
SCRUMstudy
Kanban EssentialsSCRUMstudy
SCRUMstudy
OKR FundamentalsSCRUMstudy
DMC Institute
Data ScientistDMC Institute
DMC Institute
Business AnalystDMC Institute
DMC Institute
Data GovernanceDMC Institute
Microsoft Power BI
Power BIMicrosoft
UNPRG
Computer & Informatics Eng.UNPRG · Licensed
Data Science Research Perú
Data-Driven DecisionsData Science Research Perú
InGenio Learning
OKRInGenio Learning
CIP
ITIL 2011Colegio de Ingenieros del Perú
Deister Software
IBM Informix DatabaseDeister Software

MBA — Master in Business Administration

Starts Nov 2026ESAN Graduate School of Business

Master’s Degree in Innovation and Digital Transformation

2026 – ongoingUniversitat Oberta de Catalunya (UOC)

CTO Executive Program: Excellence in Strategic Technology Management

2024Universidad del Pacífico

Specialization in Project Management & Leadership Skills

2025 – 2026Universidad del Pacífico

Data Scientist Specialist Diploma

2026DMC Institute · 96 h · Cert. No. 67696

PMBOK® 8 & Artificial Intelligence for Project Management

2026New Horizons · PMI Authorized Training Partner · 53 h · 40 PDUsNew Horizons

Business Analyst Specialist Diploma

2026DMC Institute · 116 h · Cert. No. 67695

Data Governance Specialist Diploma

2026DMC Institute

Data-Driven Decision Making

2025Data Science Research PerúData Science Research Perú

Computer & Informatics Engineering — Licensed Engineer

2013Universidad Nacional Pedro Ruíz Gallo

Certified AI/LLM Solution Architect (CEU IEEE)

2025 – 2026BSG Institute

AWS Certified Cloud Practitioner

2026 – 2029Amazon Web Services · Validation: 61b77fb82b024ab5a7848560c5c71f43 · verify ↗

AWS Certified AI Practitioner

2026 – 2029Amazon Web Services · Validation: e0b0dc5006174ec788999abb2c282c02 · verify ↗

Scrum Product Owner Certified (SPOC)

2026 – 2029SCRUMstudy · ID: 1141687

Scrum Master Certified (SMC)

2025 – 2028SCRUMstudy · ID: 1098114

Six Sigma Yellow Belt

20266sigmastudy · ID: 1184006

Kanban Essentials Certified

2026SCRUMstudy · ID: 1183997

OKR Fundamentals Certified

2026SCRUMstudy · ID: 1184015

Microsoft Power BI

2025Microsoft

OKR (Objectives and Key Results)

2022InGenio LearningInGenio Learning

IT Service Management with ITIL 2011

2015Colegio de Ingenieros del PerúColegio de Ingenieros del Perú

IBM Informix Database

2022Deister SoftwareDeister Software
06 / CONTACT

Shall we talk about your next technology challenge?

I work with organizations seeking technology leadership, digital transformation and applied artificial intelligence — from regulated banking to new sectors and projects.

✉ send email 📞 call linkedin ↗